Support — Group Audit for Jira

Questions, bug reports and feature requests.

Before you write

• The documentation covers setup, the CSV column reference and the most common issues (incomplete scans, license banner, slow scans on large sites).
• Install and version history are on the Marketplace listing.
• An “Incomplete scan” banner is usually transient Jira rate limiting — running the scan again typically resolves it.

What to include in a bug report

• What you did and what you expected to happen
• The step that failed (from the progress checklist) and the exact error text — the “Scan error” rows of the CSV export are perfect
• Rough site size (number of projects/filters), if the issue involves a large scan
• A screenshot, if the issue is visual
• No credentials, tokens or personal data, please. We never need access to your Jira instance — and the app itself sends us nothing.

Feature requests

Very welcome — the roadmap is driven by admin needs (workflow-condition scanning is the current front-runner). One sentence about your use case helps us prioritise.

Security

Suspected security issue? Please email kontakt@arbeitstyp.de with “SECURITY” in the subject line — such reports are read first.